Lisa Benton, LCSW
“We work hard to remove obstacles, solve problems and balance priorities so that our staff can provide the best and safest care possible.”
In her newly created, executive-level role as Chief Quality Officer, Lisa Benton is constantly looking for opportunities to make Silver Hill better, safer, more efficient and home to a great patient experience. “You might say the hospital is my patient,” she says.
Key departments reporting to her include Patient Experience, Safety and Security, Quality Improvement, Risk Management and Regulatory Compliance. Together they may generate competing demands that need balancing. “We listen carefully to feedback from patients, the concerns of our staff, and the constraints imposed by legal, regulatory and safety priorities,” Ms. Benton explains. “Then we find collaborative solutions that ultimately lead to quality care.”
If delivering quality care is a challenging undertaking, it is nothing more that what Silver Hill is known for. “People come to this sanctuary, this beautiful setting, with difficult issues,” Ms. Benton says, “and they find these really dedicated people who are completely up to the task; who are very, very good at addressing complexity. I think that is truly unique.”
Amid the complexities, Ms. Benton never forgets the ultimate goal. “If we’re doing the job right,” she says, “patients who come to us with a lot of anxiety can look around, take a deep breath and think: ‘Okay, I’m in a beautiful, safe place with caring, well-trained staff and I’m going to get better.’”