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Virtual Grand Rounds: Mitigating Workplace Violence: Turning the Challenge into an Opportunity

Presented by:

Kathleen R Delaney, PhD, PMHNP, FAANS

Professor Emeritus

Rush College of Nursing, Chicago

Hospitals are grappling with the increased incidents of violence within their service sectors. Strategies to address the issue focus on prevention protocols, zero tolerance, improving reporting, and staff training. Of note are the Joint Commission standards which require organizations to track violent incidents and monitor related conditions in the environment. The response to these standards presents an opportunity to examine practices that have evolved over the last 25 years; ones that have created inpatient environments marked by risk aversion and a belief in preventable harm. In this presentation, I suggest that our reporting and tracking of aggression and violence should move away from linking incidents to patient-related behavior and toward consideration of potential antecedents related to service factors such as staffing, bed overload, or missed care. Analysis and patterning of these factors would aim towards quality improvement and future reductions. Crafting this response is an opportunity to turn away from an emphasis on risk monitoring and return to a focus on patient-centered care.

Educational Objectives

As a result of participating in this activity, learners should be able to:

  1. Describe the impact of organizing staff work around risk reduction and a belief in preventable harm.
  2. Explain how violence reduction strategies might prime a preoccupation with risk aversion that supersedes a focus on engagement and patient-centered care.
  3. Discuss an alternative focus of work site analysis related to violence and the utility of patterning health service factors related to violence.

Register

After registering, you will receive a confirmation email containing information about joining the Zoom webinar.

Accreditation Statement: Silver Hill Hospital is accredited by the Massachusetts Medical Society to provide continuing medical education for physicians.

Designation Statement: Silver Hill Hospital designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity. 

NASW/Connecticut Statement: This program has been approved for 1.5 Continuing Education Credit Hours by the National Association of Social Workers, CT and meets the continuing education criteria for CT Social Work Licensure renewal. Approval also meets the continuing education criteria for CT LMFTs, LPCs, and licensed psychologists.

New York Social Worker Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0728. This program is approved for 1.5 contact hours.

New York Psychologist Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0227. This program is approved for 1.5 contact hours.

Disclosure: No one in control of content has indicated a relevant financial relationship with an ACCME defined commercial interest.