The Hollow Theory: Addressing Bullying in Healthcare Environments
Presented by:
Cheryl Green, PhD, DNP, RN, LCSW, MAC, FAPA
Administrative Manager, Yale New Haven Health, Bridgeport Hospital Network
DNP Chair and Committee Member, Abilene Christian University
Mental health professionals provide treatment and crisis interventions to those having trouble coping with life stressors, biochemical changes, and emergent life crises. The recognition of a person’s pain requires ‘selfless caritas’ — or charity. When a mental health professional is unable, or chooses not, to exhibit selfless caritas to others — patients or colleagues — in their work environment, the healing environment may be compromised, and elements of bullying can emerge.
When therapeutic and healing communication patterns are replaced, or undermined, by instances of rumors, lies, sabotage, gossip, mobbing, physical and emotional threats and unrest, effective healing is disrupted. And when bullying is permitted in the psychiatric/mental health workplace, not only are patients impacted, but also nurses, social workers, psychiatrists, mental health workers, psychologists, and other mental health disciplines that compose the “healing” teams.
This Grand Rounds presents this type of activity and distress through the construct of the ‘Hollow Theory,’ exploring the significant emotional, psychological, and physical toll of workplace bullying and incivility and discussing origins, environments, root symptoms, impacts, risks to patients and opportunities for empowerment and change.
Educational Objectives:
As a result of participating in this activity, you should be able to:
- Explain the Hollow Theory and its impact on affected persons in the workplace and in their personal lives
- Describe how unaddressed bullying can have significant consequences for clients in treatment and the affected nurse(s) providing care to them
- Discuss the benefits of organizational commitment to healthy work environments that hold as a standard, zero tolerance for bullying
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Accreditation Statement: Silver Hill Hospital is accredited by the Massachusetts Medical Society to provide continuing medical education for physicians.
Designation Statement: Silver Hill Hospital designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
NASW/Connecticut Statement: This program has been approved for 1.5 Continuing Education Credit Hours by the National Association of Social Workers, CT and meets the continuing education criteria for CT Social Work Licensure renewal. Approval also meets the continuing education criteria for CT LMFTs, LPCs, and licensed psychologists. NASW/CT approvals are valid in MA, RI, and VT.
New York Social Worker Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0728. This program is approved for 1.5 contact hours.
New York Psychologist Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0227. This program is approved for 1.5 contact hours.
Planner Disclosure: No planners of this activity have indicated a relevant financial relationship with an ACCME defined commercial interest.