Virtual Grand Rounds: Collaborative Care: Conflict Management with Patients, Families, and Professional Colleagues
Presented by: Allan Barsky, JD, MSW, PhD
Professor Florida Atlantic University-Boca Raton
Phyllis and Harvey Sandler School of Social Work
It comes as no surprise that health and mental health professionals may experience significant conflicts when working with patients, family members, and professional colleagues. This presentation offers constructive strategies for managing various types of conflict that arise in everyday practice. A role play of these strategies in action is also featured.
As a result of viewing this presentation, learners should be able to:
- Analyze conflict styles used by patients, family members, co-professionals, and themselves
- Facilitate mutual empathy among patients, family members, and co-professionals
- Manage conflicts using strategies such as moving from positions to interests, generating options for mutual gain, and using objective criteria to select appropriate courses of treatment and care
Download the slide presentation here »
Professor Florida Atlantic University-Boca Raton
Phyllis and Harvey Sandler School of Social Work
It comes as no surprise that health and mental health professionals may experience significant conflicts when working with patients, family members, and professional colleagues. This presentation offers constructive strategies for managing various types of conflict that arise in everyday practice. A role play of these strategies in action is also featured.
As a result of viewing this presentation, learners should be able to:
- Analyze conflict styles used by patients, family members, co-professionals, and themselves
- Facilitate mutual empathy among patients, family members, and co-professionals
- Manage conflicts using strategies such as moving from positions to interests, generating options for mutual gain, and using objective criteria to select appropriate courses of treatment and care
Download the slide presentation here »