Virtual Grand Rounds: Collaborative Care: Conflict Management with Patients, Families, and Professional Colleagues
Presented by:
Allan Barsky, JD, MSW, PhD
Professor Florida Atlantic University-Boca Raton
Phyllis and Harvey Sandler School of Social Work
Conflict is a natural and inevitable part of interpersonal interaction. Accordingly, it comes as no surprise that health and mental health professionals may experience significant conflicts when working with patients, family members, and professional colleagues. Conflict situations may arise due to differences in values and interests, miscommunications, or emotional responses to stressful situations including illness and other healthcare challenges. While conflict itself is not inherently good or bad, how we respond to conflict affects the quality of our working relationships and patient outcomes.
This session will equip participants with constructive strategies for managing various types of conflict that arise in everyday practice. Attendees will explore conflict styles, learn how to facilitate mutual empathy, and discover how to help people shift from entrenched positions to underlying needs and interests. This session will also introduce methods for generating creative options for mutual gain and using objective criteria to build consensus around treatment and care options. To demonstrate how these strategies may be incorporated in practice, this session will feature a live simulation of these strategies in action.
Educational Objectives
As a result of participating in this activity, learners should be able to:
1. Analyze conflict styles used by patients, family members, co-professionals, and themselves
2. Facilitate mutual empathy among patients, family members, and co-professionals
3. Manage conflicts using strategies such as moving from positions to interests, generating options for mutual gain, and using objective criteria to select appropriate courses of treatment and care
After registering, you will receive a confirmation email containing information about joining the Zoom webinar.
Accreditation Statement: Silver Hill Hospital is accredited by the Massachusetts Medical Society to provide continuing medical education for physicians.
Designation Statement: Silver Hill Hospital designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
NASW/Connecticut Statement: This program has been approved for 1.5 Continuing Education Credit Hours by the National Association of Social Workers, CT and meets the continuing education criteria for CT Social Work Licensure renewal. Approval also meets the continuing education criteria for CT LMFTs, LPCs, and licensed psychologists. NASW/CT approvals are valid in MA, RI, and VT.
New York Social Worker Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0728. This program is approved for 1.5 contact hours.
New York Psychologist Statement: Silver Hill Hospital is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0227. This program is approved for 1.5 contact hours.
Disclosure: None of the planners for this educational activity have relevant financial relationships to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.
For any questions, please contact our Events Team at events@silverhillhospital.org